Print Week Awards 2011

2010 Winner

AJS Labels

Commended
Stephens & George Print Group

Finalists
Acorn Web Offset
Buxton Press
Loxleys
St Ives Dixtrict
TJ International

To see further details on the 2010 winner and commended please click here

This award recognises the importance of world-class customer service, and that successful companies have to provide much more than 'just ink on paper'. It will be awarded to the customer service team that demonstrates exemplary performance in offering innovative customer service solutions to customers. This could involve solving a specific problem(s) or thinking proactively on behalf of the customer. Please support your entry with a 500-word summary on why your company should win, along with specific customer service case studies.

The period under review is April 2010 to the end of March 2011, so your entry should detail a project or projects that were undertaken during this time. As well as the 500-word summary on the project(s) and the challenges involved and goals achieved, the judges will be looking for a detailed client testimonial(s) that describes the impact of your team's dedication to customer service.

The more detailed the information the better and all judges sign a non-disclosure agreement prior to judging the PrintWeek Awards and client confidentiality will be respected (see rule 5).

1 You may enter as many different categories as you wish, however, you may only enter the same category once.

2 The decision of the judges is final and no correspondence will be entered into.

3 All entrants must be registered companies in the UK.

4 The entrant must have been consistently trading solvently since 1 July 2009.

5 Confidentiality will be respected and all judges will sign a non-disclosure agreement, but winning case studies may be written up and published in PrintWeek based on the material provided, so please mark sensitive information 'not for publication'.

There's an argument that when the highest level of great customer service is achieved, the customer would probably not even be aware of it – however this doesn't help the judges who need to see real evidence of great customer care. To this end a detailed client testimonial(s) is critical.

Documentary evidence of KPI targets and achievement levels are very important as is evidence of your company's customer service strategy. Any supporting evidence, such as customer surveys or client retention statistics are also very helpful.

The judges appreciate that it is impossible to detail the activities of a potentially award winning team into 500 words. So use the 500-word summary as just that, a summary of achievements and then supply additional information to back up these endeavours. However, remember to reference additional information in the summary, to ensure the judges don't miss any critical information or context.

• Three copies of the competed entry form
• 500-word summary
• Detailed evidence of excellent customer service.